Easy Abby: How to Make Love More Difficult
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This review is featured by Abby Connect
Reilly of Weaverville, NC Verified Reviewer Verified Buyer
Original review: Feb. 25, 2022
We use Abby Connect for the call answering and voicemail. It's been great. It's been really helpful in terms of answering everything and just being able to field calls when I don't have time or I'm not able to answer. The other thing too is, I've noticed that they've really tried to learn the business. They have taken the time to go on the website and learn some answers to some basic questions that they get a lot.
They've been great. They're very upfront with me if they think it's somebody that I don't want to talk to. I'm the only person that they talk to. I field all of the calls. It saves a lot of time for everybody. I'm not having to answer cold calls I don't really understand, don't necessarily know. I'm able to focus on what I want to do, and know that the customer is not going to feel like they're being neglected because I've somebody answering the phone.
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Abby Connect response
Greetings Reilly,
It's our pleasure to help you screen calls and make sure you only speak to who is needed! At Abby Connect, we pride ourselves in taking the time to learn about each and every business we assist so we can really be the additional layer of support that's needed and I'm so glad that we are able to be of help. Thank you for choosing Abby Connect and for your review. We look forward to continuing to provide exceptional assistance to you and your callers! Please let us know if you need anything!
Your Receptionist,
Kelli M.
This review is featured by Abby Connect
L. of Ok, OK Verified Reviewer Verified Buyer
Original review: Jan. 25, 2022
When they get a sales call, they're able to determine it's a sales call. Then they fill out my webform so it comes straight into my CRM and gets assigned out through my salesforce integration. It's a fantastic feature. They have answered the phone on incoming leads that we would not have otherwise answered. So we're generating sales pipelines as a result of them answering the phone immediately. It's been great with Abby Connect.
Abby Connect response
Hello, Lesly!
WOW! Thank you so much for your review! It sure gives us great pleasure to know we are a big help when it comes to handling your new leads, but to be a part of your business growth, that's the real prize for us! We are so excited about your success and will do everything we can to ensure you and your callers are in great hands.
Your Friendly Receptionist,
Alondra T.
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Tom of College Station, TX Verified Reviewer Verified Buyer
Original review: March 30, 2022
We are an independent insurance agency, and we have a full time receptionist that also has other responsibilities. The goal is to have every call answered live by someone, and with only one person, that's difficult to do. We were having calls go to our IVR decision tree, and that wasn't the experience that we wanted, so we started looking for a virtual receptionist. I tried another company first, which was very disappointing in every way that matters, then I reached out to Abby as our second choice.
Abby Connect is answering the phone with a specific script, which the company I used before didn't tell me this initially, but once we got onboarding with them, they said, "Oh, we don't use scripts. You can't tell us the way that you want the calls answered." With Abby, not only are they answering the phone following the script that we gave, but also, they're fielding some calls to keep it from going to some of our back office folks by asking some questions and putting the information into an email and sending it to us. That willingness to work with us is saving our staff time, which allows them to be more profitable and productive. Abby is helping us grow our bottom line, because whatever we've asked them to do, they have done.
The rep, Alexandra, has been great to work with, and the other thing that I really liked about Abby is the portal that not only do we have the ability to update with, "I'm going to be out this afternoon," but also, their ability to store the script in the portal. To be able to go in, if I want to make a modification in the script, I just go to the portal and that's instantly pushed out to the team. We can change our packages and how many minutes we want. We can also look back at past history. They put a lot of tools into the portal that makes it very easy to manage the account with Abby. The only thing is every time I do a test call, I find that the receptionists are very consistent in the way that they answer the phone. They do follow the script. They do provide a great customer experience, and I'm very glad we found them. I've recommended them to a couple of agencies.
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Abby Connect response
Hi Tom!
We're grateful and overjoyed that you've taken the time to write us such a glowing review. It makes us proud to know that our customizable service has been able to support your staff, so they can be more efficient and profitable in their everyday duties. We look forward to continue providing the best possible service to you and your firm!
Your Friendly Receptionist,
Jany R.
Jeff of Harrisburg, PA Verified Reviewer Verified Buyer
Original review: Oct. 29, 2021
We have three different companies that run through Abby Connect with 24/7 bilingual. We're using all the functionality that they offer and we've never had one problem. We get a lot of great compliments from the way they track us down and find us all over the country and make sure we get things handled. We have apartment buildings and we have contract manufacturing. So, we use everything from emergency services, paging, dispatching, as well as communicating problems in apartments where tenants might have a water leak or toilets backed up and we have to send somebody in. Abby tracks down maintenance and they pass on all the maintenance tickets and makes sure that we have all the proper tools when we arrive at the apartment building to correct the problem the first time rather than going back and forth.
We also run all of our sales through Abby Connect. So, anybody inquiring about renting an apartment goes through there. They have a list of about 20 questions they ask. They collect all the information, then they send that information over to us via email and text so that we can immediately respond and let the individuals know that we got their request for information and a potential rental. So, that way, they think we're the place to rent from. They really enabled our teams to over-communicate to both customers, as well as our internal organization because they work with all the latest technologies, the texting, the phone calls, the emails, and they do it 24/7. Also, they eliminate any barriers that we used to have with linguistics. But if they can start paying folks that speak Greek and Romanian and so on so that they can support multicultural tenants that we have, that would be great.
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Abby Connect response
Dear Jeff,
Thank you so much for allowing us to be a part of the customer experience for your clients! I'm glad to be a part of your dedicated team of receptionists, and we pride ourselves in featuring two bilingual receptionists in English and Spanish readily available to answer your calls. At Abby Connect, we ensure that your needs are met by prioritizing your company's vision. We know that urgency is of high importance to your line of work, so we take pride in gathering all of the information from your potential new clients to best assist with their rental needs. We look forward to continuing to be a part of your team and being an element of your company. It has been a pleasure working with you, and please reach out if you need anything at all!
Your Receptionist,
Saely G.
Ryan of Towson, MD Verified Reviewer Verified Buyer
Original review: Oct. 27, 2021
I liked that Abby Connect had a trial and their packages were reasonable. It was a good fit for me. I also like that they have an app on the phone and it has functions such as being able to see some of the stuff available on there as well as the online part. I like being able to log in and seeing how many minutes I have used. But the app doesn't seem to be as live as I would have liked. Sometimes, it doesn't give me notifications until hours or days later.
I also had two issues with Abby Connect. The first issue that happened a couple of times was they were saying the name of the firm and my last name wrong. I had two clients notify me that the name was wrong and it doesn't look very professional if the person working for me doesn't know the name. I let Abby Connect know that and they said they were going to fix that. I haven't heard any other issues so far. The second issue was I wasn't too unhappy with the fees going up. I don't use anywhere close to the number of minutes allotted so it's getting to a point where Abby Connect is getting a little bit more expensive than I would like.
But for now, Abby Connect has been working and I have been happy with it. They have freed up some of my time so it helped me to be a little more productive. Any time I've questions or needs up there, they are usually responsive and open. If issues come up, they've are able to help me address them and figure out ways to prevent them in the future.
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Abby Connect response
Hello Ryan,
Thank you so much for your review! We're glad to know that we are a great fit for you and your firm! It brings us joy to know that we have been able to free up some time for you and your team to complete other tasks and lessen any interruptions we can to keep your firm running smoothly! Thank you for working with your Customer Success Manager, Angie, regarding the issues with your app notifications. We're excited about getting that experience improved. It is truly a pleasure to answer calls from your clients. We appreciate your time and effort with us.
Have a great day,
Ashley G.
Carmine of Point Pleasant Beach, NJ Verified Reviewer Verified Buyer
Original review: Oct. 13, 2021
We use Abby Connect for our after-hours phone calls. We use a regular answering service, and we found that Abby Connect was more like having your own reception staff still working 24/7. It was more of a professional way of answering the phone. It didn't sound like people were calling an answering service, it sounded more like they were reaching the office and Abby answers the phone as though they're reaching the office. It's been better that way because people are more apt to speak with someone when they think they're talking to an office. When they think they're talking to a service, they don't necessarily stay on the line. We had an answering service that we weren't so happy with. They were leaving people on hold, making people wait long, and not answering the phone for many rings. So, we made the switch to Abby. Then, we started out with using them after hours.
We were happy with the services, so we started using them throughout the day as overflow. So if we don't pick up the phone in a certain number of rings, we have them picking up the phone. It's worked out pretty well. We like that they'll answer our calls, and then they'll send us an email or they'll call directly to our line. If they can't get us, they send us an email with the information that we need, and then we call the people back. It's been a pretty good experience.
If I have a question or an issue, I've called and somebody has gotten on the phone with me and then it's been addressed. I've had a couple times where the individual that answered the phone maybe didn't have all the correct information, but that's been less so than in prior instances. We get pretty thorough messages that are left about what someone called about and what they need. They'll send us an email with that, and we can kind of parse through the message and determine whether it's an important call, not an important call or one we need to have.
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Abby Connect response
Hello Carmine,
Thank you so much for taking the time to leave us this review, and we're delighted to know that we can be the helping hand that your firm needs throughout the day and after-hours! We know how important it can be for your firm to never miss a call, and your dedicated receptionist team and I are always readily available to help in any way that we can. We are very proud to hear about all the positive impacts we have made to your firm and to your clients. If there is anything you may need, please do not hesitate to reach out. We look forward to answering more of your calls!
Your Friendly Receptionist,
Sharley R.
Whitney of Centennial, CO Verified Reviewer Verified Buyer
Original review: Sept. 2, 2021
I was looking for a solution to make every single day less urgent, answering calls for the school I own. My business strategist said that I should get an answering service and my SEO company strongly referred Abby Connect. They put the call number in with dashes, which was really great because it was hard on the eye. The ongoing training's been really smooth. When I don't want to talk to employers anymore, Abby Connect can direct them to the website, and our website's almost up to speed to handle it and have it manage itself.
The only thing that's scary is that we're going to be at the 500-minute thing. We're going to do four seasons and so my teammate and I are constantly watching the minutes to decide what to do. But we're just now getting into Q3. Our Q2 was well worth it and our busiest booking season, but moving into the slower seasons, I wish we weren't having to be on the ball with trying to figure out and check those minutes and setting up reminders for ourselves. I wish it was simpler around, like, "You guys really are closer to the 200 versus the 500." I don't want to lose this service, but at the same time, I don't want to pay for 300 plus minutes if I'm not using them.
Otherwise, Abby Connect is a miracle. Every receptionist that rings are as friendly and bubbly as can be. We have people thinking that with the way that the receptionist interacts the whole time, they're talking to an extension to us, which is exactly the right thing. It's so cool. I have to explain to them that we use a remote receptionist service. If Abby Connect was female-owned and operated, I could connect them to an entire network of folks that would use it. Nonetheless, they turn small business operators into small business owners.
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Abby Connect response
Hi Whitney,
Wow! Thank you so much for taking the time to share your experience with us! We are very appreciative of the referral from your marketing company and for the opportunity to work with you and provide much-needed relief for you and your team! It's great to hear that any updates to your account and the training of your team have worked out well and we have been able to operate as a flawless extension of your team.
It was a pleasure speaking with you and your business partner the other day. I'm glad we could match you to the best package for your answering needs, while still providing support in your off-season. Please let me know any time I can help!
Your Customer Success Manager,
Katherine C.
Latia of Atlanta, GA Verified Reviewer Verified Buyer
Original review: July 15, 2022
We've been using Abby for about two years now and we like their service a lot. We utilize their answering service. They're able to route our calls to different employees since we're not working in the office right now. They're helping with calendars as well. Abby is very helpful. I have a lead person that I speak with if we have issues and she's able to get back to me right away. We haven't had many issues but when do have them, she's able to correct them right away.
Kelli of Spring Lake, MI Verified Reviewer Verified Buyer
Original review: June 16, 2022
I was looking for a receptionist and they have a smaller minute package than anywhere else. We're a small business and I didn't use very many minutes, and they have the fewest. They're good. It's nice that when DHL or FedEx or anybody calls, they get routed to our cellphone numbers.
Michael of Chicago, IL Verified Reviewer Verified Buyer
Original review: May 20, 2022
Abby Connect has helped our business with directing customers to the right people and the team has been very professional. It's a very good experience.
Abby Connect response
Hi Michael,
It is always a pleasure to work with Waco. We strive to take care of your clientele and to make sure that they feel heard and efficiently assisted. Thank you so much for trusting us!
Your Friendly Receptionist,
Bany G.
Frederick of Chicago, IL Verified Reviewer Verified Buyer
Original review: May 14, 2022
Most people are impressed that they get a live person to talk to. We hear that all the time. They expect to hear a machine, but when they get a live person, it's really mindblowing to them to get that in this day and time, and that's what we really wanted. It has helped us in our campaign 100% because nobody else has it.
Abby Connect response
Hello Frederick,
This is why we love what we do here at Abby! Revolutionizing the customer experience is our mission, and we all enjoy taking your calls. We appreciate you taking the time to leave us a review. We can't wait to see the many great things you accomplish in your campaign!
Your Friendly Receptionist,
Stephanie T.
Mary of Farmers Branch, TX Verified Reviewer Verified Buyer
Original review: April 22, 2022
The calls are better handled with Abby. Whenever they're training somebody new, sometimes there'll be something that isn't perfect. But they are very quick to correct and go back and retrain that person. They're very responsive. They step up quickly to correct a situation that isn't perfect. So they do a good job. They fill a niche for medium and small-sized businesses that are not ready to have a full-time receptionist sitting in the office. But even when we are ready for that, I would still use Abby for after-hours calls. Our company is about quality and customer experience and I feel the same about them.
Abby Connect response
Hello Mary,
Thank you so much for your review! We're so happy to know that we can be a solution for you and your team as your business grows. At Abby Connect, we always do our best to provide excellent customer service to all our callers and I'm glad that we are delivering on that promise. It's great to hear that you are having a great experience with us! It is always a pleasure taking your calls.
Your Friendly Receptionist,
Valerie R.
Source: https://www.consumeraffairs.com/business/abby-connect.html
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